Laurel & Bow Co.
CLIENT SERVICE AGREEMENT
Fort Worth, Texas
This Client Service Agreement (“Agreement”) is entered into between Laurel & Bow Co. (“we,” “us,” “the studio”) and the client submitting a booking (“you,” “the client”). By completing a preference sheet and submitting your deposit, you agree to the terms below.
1. Scope of Services
Laurel & Bow Co. provides professional gift wrapping services, including Full Service (studio-provided paper, ribbon, and finishing materials) and Labor Only (client-provided materials), for items within our published size tiers. We do not provide gift sourcing, personal shopping, or assembly of gift contents unless separately agreed to in writing.
2. Booking, Deposit & Payment
• A booking is not confirmed until your preference sheet is complete and your deposit is received.
• A 50% deposit is required to confirm your service date. The remaining balance is due prior to pickup, delivery, or return of your completed gifts.
• We reserve the right to decline or reschedule a booking if required information is incomplete.
3. Cancellation & Rescheduling
• Cancellations made more than 5 business days before your scheduled service date are eligible for a full deposit refund.
• Cancellations made 3–5 business days out are non-refundable but may be applied as a credit toward a future booking within 60 days.
• Cancellations made less than 3 business days before your scheduled service date will forfeit the deposit in full.
• One reschedule is permitted with at least 3 business days notice at no additional charge. Later requests are treated as a cancellation under this policy.
• Custom or special-order materials you provide are non-refundable once sourced, regardless of cancellation timing.
4. Client Property, Care & Liability
We understand that the items you entrust to us often carry sentimental or monetary value, and we treat every gift with care. That said, please review the following terms carefully, as they define our responsibility while your items are in our possession.
4.1 Condition Documentation
We photograph items at pickup or drop-off, and again upon completion, as a record of condition for both parties’ protection. By booking, you consent to this documentation.
4.2 High-Value Items
If any gift exceeds $300 in value, you agree to disclose this at the time of booking by noting the item and its approximate value on your preference sheet. No proof of value is required at booking; a declared value in good faith is sufficient. We reserve the right to decline service, request additional information, or adjust terms for high-value or irreplaceable items. Undisclosed items exceeding $300 are subject to the base liability cap described below regardless of actual value.
4.3 Limitation of Liability
In the unlikely event of loss or damage occurring while an item is in our care, custody, or control, our liability is limited to repair cost or $300 per item, whichever is less. For items disclosed under Section 4.2, our liability extends up to the declared value of that item, subject to our available insurance coverage at the time of loss. In the event of a claim on a disclosed item, we may request reasonable proof of value (such as a receipt, appraisal, or purchase confirmation) before settling the claim. We are not liable for damage resulting from pre-existing condition, defects in materials you provide, or normal wear during handling. We reserve the right to decline any item at our discretion prior to booking confirmation.
5. Parcel Concierge & Studio Drop-Off
• Complimentary concierge pickup and return is available within 10 miles of our Fort Worth studio (76126), available Tuesdays and Thursdays.
• A minimum of 3 gifts is required for concierge pickup, based on gift count regardless of service type.
• Clients outside our service radius are welcome to schedule a studio drop-off appointment. Studio address details are shared exclusively upon deposit confirmation.
• Drop-offs and pickups are accommodated only within scheduled windows.
6. Turnaround & Rush Orders
• Standard turnaround is 3–5 business days depending on order size and season. We recommend booking 5–7 business days in advance during peak seasons.
• Rush turnaround (1–2 business days) is available at a 30% premium, subject to availability, and is confirmed only after the rush deposit is received.
• Same-day service is not offered.
7. Photography & Marketing
We may photograph completed gifts for use in our portfolio, website, and social media. We do not photograph or share identifying personal information, home interiors, or gift recipients without separate consent. If you prefer your order not be used for marketing purposes, please let us know at booking and we will note your file accordingly.
8. Privacy of Client Information
Information you provide — including your address, contact details, and gift contents — is used solely to fulfill your order and is not sold or shared with third parties outside of the tools we use to operate our business (such as our scheduling and invoicing platform).
9. Force Majeure
We are not liable for delays or inability to perform caused by circumstances beyond our reasonable control, including severe weather, illness, or emergency. In such cases, we will communicate promptly and work with you to reschedule.
10. Governing Law & Disputes
This Agreement is governed by the laws of the State of Texas. In the event of a dispute, both parties agree to first attempt good-faith resolution directly, followed by mediation if necessary, before pursuing other remedies.